Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?

This role is a leadership role to manage and lead a team of Customer Success Engineers who solve complex customer challenges, leverage their expertise to optimize Cohesity solutions for maximum efficiency and ROI, and provide guidance and ensure smooth integration of Cohesity solutions ensuring they seamlessly align with customers IT strategy.

This is a meaningful role that requires good understanding of our technology, leadership skills, industry best practices, strategy and tools, exceptional customer and internal relationships, strategic problem solving, sales cycle awareness, and a special aptitude for understanding where data management and security technology meets business needs.

We are looking for someone who is truly passionate about customer success and who can deliver measurable business impact for Cohesity’s enterprise customers, and champion operational and technical excellence. This role will report to the VP of EMEA Customer Success, and will provide consistent leadership, align appropriate resources to support the needs of the customers within your area of responsibility, and work to achieve operational targets.

HOW YOU’LL SPEND YOUR TIME HERE:

Recruiting, inspiring, and managing a team of high-performing Customer Success Engineers, fostering a culture of continuous learning and collaboration.

Building a culture and mindset that emphasizes collaborative problem-solving, proactive technical guidance, and seamless integration of Cohesity solutions into customer environments, ensuring deployments are efficient and aligned with IT strategies, driving maximum ROI.

Guide the team in professional certification and ensure readiness to address emerging customer challenges.

The Customer Success Engineer Manager will be a technical SME in the related technologies for Cohesity and will be responsible for guiding Customer Success Engineers through both technical and procedural escalations and processes as needed.

Manage the delivery of Customer Success Engineer commitments to customers and ensure an overall high level of customer satisfaction across Customer Success services.

Define and monitor performance metrics for the CSE team, ensuring efficient utilization of delivery days and service resources.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

Experience and expertise in building and running Technical Customer Success teams

Relevant Bachelor’s degree and/or equivalent experience

5+ years of people leadership experience with a clear track record of advancement in related roles: Customer Success, TAM, CSE, Solution architecture, Product management, Pre-Sales, Escalation Management, Professional Services

Experience and expertise in Customer Success strategy, best practices and tools

Strong people leadership skills - ability to lead, inspire

Strong written and verbal technical communication skills - can communicate well with C-level internally and externally

Should be good at at least one domain like Data Protection, Data Security, Storage, Virtualization, Cloud, and/or other related technology pillars

Strong Quarterbacking skills - including project management, ability to control chaotic conversations, sense of ownership and urgency working towards closure, planning, escalate when vital

Demonstrated leadership attributes, talent builder, data-driven, owner mentality, creative, thought leader

Executive presence, confident and assertive, and yet having the humility to listen to customers and internal stakeholders

Solid ability to drive decisions through Collaborative Alignment

Has solid experience with SFDC, Gainsight is a plus, and adept with creating reports and dashboards is highly preferred

Demonstrated desire for continuous learning and improvement

An enthusiastic and creative leader with the ability to inspire others
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

Senior Manager, Customer Success Engineering EMEA

Job Description