Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com

Job Description

Turner & Townsend is undergoing a major transformation across Europe, aligning teams, systems, and ways of working into a more integrated operating model.

A dedicated regional team is driving this change, including the rollout of new processes and systems such as Microsoft Dynamics D365

As the programme progresses, this role will support implementation, coordination, and user adoption across multiple countries in a fast-paced, international environment.

Purpose

The role is responsible for post–Go‑Live adoption tracking across all changes within the Europe Integration Programme, covering all projects and migration streams. This includes monitoring and analysing local compliance, interpreting adoption scores, identifying gaps, and capturing lessons learned to inform continuous, agile‑driven improvements. The role will work closely with country teams and project leads to ensure changes are effectively embedded, risks are surfaced early, and behaviours align with the expected future‑state processes.

Core Responsibilities

Monitor Post–Go‑Live Adoption

Track adoption of all changes across European markets, ensuring new processes, systems, and ways of working are embedded effectively.

Analyse Adoption Data & Compliance

Review behavioural and process‑compliance indicators, interpret adoption scores, and identify patterns, root causes, and risk areas requiring intervention.

Identify Gaps & Lessons Learned

Conduct structured gap analyses and capture lessons learned from each wave, migration, or project rollout to feed into agile development cycles.

Drive Local Compliance & Behaviour Change

Partner with country teams to strengthen adherence to future‑state processes and ensure alignment with programme standards.

Support Agile Continuous Improvement

Translate insights into actionable improvements, contributing to iterative enhancements of training, communications, and change interventions.

Engage with Project & Migration Teams

Collaborate with cross‑functional project leads to ensure adoption activities align with programme milestones and integration goals.

Provide Reporting & Insights to Leadership

Deliver clear, data‑driven adoption reports and recommendations for senior stakeholders, surfacing risks early and proposing mitigation actions.

Champion Change & Integration Readiness

Act as a change ambassador across Europe, supporting readiness checks, stakeholder engagement, and local change networks.

Maintain Governance & Standards

Ensure consistent tracking methodologies, adoption definitions, and change practices across all European markets.

Qualifications

Preferred Sector or Environment

Experience in large multinational organisations, professional services, consulting firms, or matrixed environments.
Strong exposure to enterprise‑level transformation programmes, system implementations (e.g., ERP, D365), or M&A/integration initiatives.
Familiarity with data‑driven change, business process optimisation, and agile delivery environments.

Professional Experience

5–7 years of experience in change management, transformation, benefits realisation, PMO/analytics, or operational excellence roles.
Proven track record supporting or leading adoption, compliance, or behaviour‑change initiatives across multiple countries or business units.
Demonstrated experience driving compliance programmes, embedding new processes, and identifying/managing local deviations.

Education & Technical Skills

Degree in Management, Economics, Data Analytics, or Project Management (or equivalent).
Preferred certifications/skills include Power BI, Prince2, Lean Six Sigma, or similar.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Department: Business support

Change Analytics & Adoption Manager (Contractor or 6-Month FTC)

Benefits

Job Description