Test Program Manager

Transfer Agency Product

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VP

1. JOB SUMMARY -

The Test Program Manager is responsible for the end-to-end leadership, governance, and delivery of a large-scale, ongoing Software Testing Program supporting Transfer Agency (TA) applications. The role has a strong focus on digital technologies, including distributed ledger / blockchain-enabled capabilities, and will ensure that all releases meet agreed quality, regulatory, and business standards.

The successful candidate will own the overall testing strategy and operating model, manage one or more external testing and software vendors, coordinate a wide range of global internal stakeholders, and lead an offshore testing team. A core objective of the role is to establish a sustainable and repeatable testing model that supports continuous delivery, including system, integration, regression, and User Acceptance Testing (UAT), across frequent releases.

This is a senior, stakeholder-facing role requiring a proven track record in the successful delivery of complex, enterprise-scale testing programs within financial services environments.

2. JOB DUTIES -

Test Program Leadership & Governance

Own and deliver the overall Test Strategy for the Transfer Agency application, aligned to the SDLC, release cadence, and regulatory expectations.
Establish and maintain program-level testing governance, controls, metrics, and reporting across all test phases.
Ensure adherence to agreed standards, policies, and quality gates throughout the testing lifecycle.
Act as the single point of accountability for test outcomes at program and release level.

Ongoing Release, Regression & UAT Model

Design and implement a scalable testing operating model to support ongoing releases, including:
- System and integration testing
- Automated and manual regression testing
- User Acceptance Testing (UAT) with business stakeholders
Define entry/exit criteria, test environments, test data strategies, and sign-off processes for each release.
Drive increased automation and reusability within the regression testing framework to support frequent delivery.

Vendor & Offshore Team Management

Manage external testing vendors, including contract scope, SLAs, KPIs, financials, and delivery performance.
Provide leadership and direction to an offshore testing team, ensuring clarity of roles, objectives, and priorities.
Ensure effective knowledge transfer, documentation, and continuity across internal and vendor teams.

Stakeholder & Communication Management

Engage with a broad range of global stakeholders across Technology, Operations, Product, Compliance, Risk, and the Business.
Plan and coordinate UAT activities with business users, ensuring clear requirements, test scenarios, and acceptance criteria.
Provide clear, concise, and timely reporting on test progress, defects, risks, and release readiness to senior management.

Digital & Blockchain-Focused Testing

Ensure appropriate test coverage for digital and blockchain-enabled components, including APIs, smart contracts, data integrity, security, and performance aspects.
Work closely with architecture and development teams to ensure testability of digital solutions.
Stay informed of emerging best practices in testing of digital platforms and distributed ledger technologies.

Risk, Issue & Quality Management

Proactively identify, manage, and escalate testing risks, issues, and dependencies.
Own defect management and triage processes, ensuring timely resolution and clear prioritisation.
Ensure auditability, traceability, and evidence are maintained to support regulatory and internal assurance requirements.

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED –

Experience

Minimum 10–15 years’ experience in software testing and quality assurance, with at least 5–7 years in a senior Test Manager or Test Program Manager role.
Proven track record of successfully delivering large, complex testing programs within financial services.
Strong experience with Transfer Agency, asset servicing, or closely related domains.
Demonstrated experience managing external vendors and offshore testing teams.
Extensive experience delivering ongoing release-based testing, including regression and UAT, in Agile, hybrid, or DevOps environments.

Technical & Testing Expertise

Deep understanding of the end-to-end SDLC and testing lifecycle.
Strong knowledge of testing methodologies, tools, and best practices (manual and automated testing).
Experience testing digital platforms, APIs, data-intensive systems, and modern architectures.
Exposure to blockchain or distributed ledger technology testing is highly desirable.

Leadership & Interpersonal Skills

Strong stakeholder management skills, with the ability to influence at senior levels.
Excellent communication and presentation skills, both written and verbal.
Proven people leadership and vendor management capability.
Highly organised, detail-oriented, and able to manage multiple priorities concurrently.

Qualifications

Degree in Computer Science, Information Systems, Engineering, Finance, or a related discipline, or equivalent professional experience.
Relevant professional certifications (e.g. ISTQB, PMP, Agile/SAFe) are desirable.

About State Street

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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

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