Application Support Manager

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 9,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role

The Application Support Manager will lead and direct operational support in Citco’s European application support function, reponsible for a suite of critical proprietary applications. These applications support core business processes, in a “follow-the-sun” model spanning multiple processes and locations to deliver financial information to our clients daily. The role includes management of support personnel, technical direction in detailed software support, and is business-facing: communications and relationship management with the regional business functions is key to success in the role. The Application Support Manager is a strategic point of engagement and IT service delivery for business lines regionally.

This role partners with technology product owners, application support and infrastructure teams, regionally and globally, to ensure applications are operated in a highly reliable, performant and cost-effective manner. The role reports to the Global Head of Application Support, and is part of a wider IT Service Delivery group.

Job Duties in Brief

Regional leadership of Application Support function, including detailed technical support in Cloud/hybrid model

Manage communications and transparency with business stakeholders

Operational Excellence strategy: lead initiatives to enhance capabilities and processes regionally, grow knowledge and document best practices

Provide oversight and guidance to the Application Support team

Work collaboratively with other teams to ensure effective cross-project communication and issue management

Create a team environment which promotes trust, open communication, creative thinking

Serve as a focal point to communicate and resolve technology and integration issues with other teams

About You

The successful candidate is an energetic and effective leader, with experience in supporting business-critical platforms in a global support model. Technically strong, organized, detailed, committed, and a mature communicator. Ability to effectively convey information of a highly technical nature to non-technical audiences.

Experience and Technical Skills

5+ years of hands-on experience as a senior contributor in Support/Development/Infrastructure Services

2+ years of experience managing teams at Team Lead level or higher

Must possess solid working experience with the following areas:

Unix/Windows OS and scripting knowledge
ability to write SQL scripts and knowledge of RDBMS
database performance tuning
knowledge of Java/#NET/python or other enterprise languages

Knowledge of industry standards such as ITIL, LEAN

Beneficial:

AWS Cloud operations experience and/or certification
investment industry or financial services experience
Regulatory, Risk and Compliance experience, representation in Audit assessments

Education

BS/MS Computer Science or related area
Demonstrated commitment to continuous improvement and training

Desired skills and expertise

Strong verbal and written communication skills
Excellent presentation skills and ability to engage audiences
Demonstrates cross-functional expertise and the ability to build relationships across function, and to thrive in a highly complex environment
Experience in a collaborative team environment, delegating workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrates a strong customer orientation, and strategic thinking with an entrepreneurial spirit

What We Offer:

A challenging and rewarding role in an award-winning global business.
Opportunities for personal and professional career development.
Great working environment, competitive salary and benefits, and opportunities for educational support.
Be part of an industry leading global team, renowned for excellence.

Remuneration:

A highly competitive salary package will be awarded the successful candidate.

Confidentiality Assured.

Application Support Manager – Europe

Benefits

Job Description