Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow's Impact Engineering team creates applications to help customers, and our Customer Success Delivery teams quickly maximize the value of their ServiceNow investment.  

What you get to do in this role:

The Director of Impact Engineering will lead a team of approximately 20 engineers based in Ireland. This role is expected to effectively execute the following requirements:

Partner and collaborate with Product Management, Design, Architecture, Program Management, Platform Engineering, and Product Engineering to execute the digital experience roadmap for Impact.
Leverage the power of the ServiceNow Platform while minimizing the need for custom code to speed innovation and quality deliverables.
Collaborate with Impact Engineering leadership to help with implementation of complementary or related ServiceNow products, e.g., SPM and ALE.
Be a decision-maker and arbiter for engineering decisions and organizational optimization.
Lead by example providing necessary guidance to the team to ensure that UTG technology standards and processes are embraced.
Lead multiple scrum teams in Ireland and partner with Impact Engineering Leaders globally.
Build and retain a high-performing team of engineers.

Qualifications

To be successful in this role you have:

Leadership experience managing an engineering team of 15-20.
Well-versed with agile software development lifecycle.
Well-versed with ServiceNow coding standards and release processes within engineering, product management, and program management teams a plus.

Basic Qualifications:

15+ years of experience in enterprise cloud software application development. 
5+ years product and engineering management experience. 
Must have current director level experience at an enterprise software company

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Employee Type: Regular

Region: EMEA - Europe, Middle East and Africa

Work Persona: Flexible

Dir, Software Engrg Mgmt

Job Description