Rethink Ireland

IT Officer - 2 Year Fixed Term Contract

(Internal Position to Rethink Ireland Staff ONLY)

Contract: 2 years full-time

Based: Dublin with some travel within Ireland

Salary: €36,000 - €47,000 per annum (Dependent on experience)

Benefits: 23 days of annual leave

Pension: 8% pension contribution, on completion of the probationary period

Hybrid working: Opportunity to mainly from home, with a regular in office presence.

We're looking for an IT Officer to manage and optimise Rethink Ireland’s l IT infrastructure, systems and policies to ensure secure, efficient, and compliant operations. This hands on role is responsible for leading on the day to day operations, such as IT queries, maintaining hardware and software, implementing IT policies and cybersecurity measures, and coordinating with our managed service provider. Whilst also delivering on any ITC plans and actions and contributes to ongoing improvements in how our systems and digital tools support the organisation’s effectiveness and impact.

JOB DESCRIPTION DETAILS

Reporting to the Operations Director and working across all business units, you will lead and manage day-to-day IT support across Rethink Ireland, ensuring timely resolution of all staff queries and smooth operation of our systems.

You will manage and monitor the organisation’s IT infrastructure and service providers, implementing policies and cybersecurity measures to maintain secure and compliant operations.

This hands-on role is accountable for resolving IT issues, managing escalations, and coordinating with our external IT provider where required.

You will also deliver IT Workplan actions and digital improvements that enhance efficiency and staff experience across the organisation

This role does require a regular in office presence.

IT Operations and Support

Lead and manage day to day IT support, ensuring all queries are resolved promptly and effectively
Manage and monitor all IT infrastructure, including hardware, software, and cloud-based systems (e.g. Microsoft 365 and Salesforce), ensuring assets are correctly allocated, maintained, and replaced in line with lifecycle and organisational needs.
Manage user accounts, permissions, and licensing across systems.
Coordinate with the managed service provider on escalated or complex issues and monitor performance

Governance, Compliance and Security

Implement, manage and monitor all IT related policies and processes, in conjunction with the Data Protection policy, and develop new processes and protocols as required
Liaise with our Data Protection Coordinator to ensure GDPR Compliance across systems and data handling.
Manage escalations of potential data breaches

Systems Maintenance & Improvement

Support the ongoing development of our centralised system for our data, (Salesforce) and other systems related to our day to day operations
Deliver on ITC plans and actions actions, implementing approved updates and improvement projects.
Support the rollout of software upgrades and integrations, ensuring minimal disruption to staff.
Support the measurement of adoption and increased efficiencies of IT systems and processes for all staff
Explore new opportunities for how our IT infrastructure and digitalisation strategy can maximise efficiencies and staff experience

Training & User Capability

Plan and lead the delivery of a continuous IT training and awareness programme, ensuring all staff understand and comply with all relevant policies and measure improvements in staff confidence and adherence to ITC policies

Vendor & Service Provider Management

Liaise with and monitor the performance of the managed service provider and other IT vendors.
Track service delivery against SLAs, escalate issues where necessary, and ensure quality outcomes.
Coordinate procurement and renewal of IT hardware, software, and licences in line with policy and budget.

Collaboration & Continuous Improvement

Work collaboratively with all departments to anticipate IT needs and proactively support projects.
Stay informed about emerging technologies and tools relevant to Rethink Ireland’s work, recommending practical solutions that enhance efficiency and security.
Contribute to cross-organisational initiatives that strengthen digital systems and data management practices.

PERSON SPECIFICATION

Someone with the following qualities and skills:

REQUIRED

Experience - 5 to 10 years relevant experience
5–10 years’ relevant IT experience, ideally in a small/medium or not-for-profit environment.
Proven experience managing IT infrastructure (hardware, software, and cloud systems) and implementing related policies and protocols.
Demonstrated leadership and initiative in delivering projects or process improvements
Strong project management skills with the ability manage multiple priorities and meet tight deadlines
Ability to develop processes and documentation to support ITC policies and plans.
Strong analytical skills with the ability to assess systems and data, identify issues, and propose practical improvements.
Experience preparing and managing budgets and liaising with third-party providers to achieve best value.
Excellent communication and relationship-building skills, with the ability to build trust and collaborate effectively with colleagues and vendors.
Skilled in negotiation and influencing to achieve solutions and service improvements.
High level of integrity, professionalism, and commitment to excellent internal service delivery.
Comfortable working in a dynamic, fast-paced environment and open to learning new systems and technologies.
Curiosity, drive, and a proactive approach to problem-solving.
A positive ambassador for Rethink Ireland’s mission and values.

Success Indicators

IT issues resolved promptly with positive user feedback.
Systems maintained securely and in full compliance with ITC and GDPR policies.
Measurable efficiencies achieved through IT improvements.
High staff satisfaction with IT support and training.

OUR VALUES

We work with our hearts and our heads – we value compassion, passion and fun.

We take smart risks and we allow permission to fail because we know that innovation and risk are two sides of the same coin.

We believe that social change is a team sport. We build trusted relationships, and we choose to collaborate to achieve our goals.

We are curious and hunger to learn.

We value bold ideas and bold leadership, and we develop remarkable people.

COMMITMENT TO EQUALITY
We are an equal opportunity employer. We believe that diversity and inclusion lead to success and help us to achieve our best potential as an organisation. We commit to Respect, Equality, Inclusion and Diversity. We strongly welcome applications from members of minority and marginalised communities.

In line with Ireland’s Equality Legislation, we actively oppose discrimination on the following 9 grounds:

Gender
Civil status: single, married, divorced, etc.
Family status: if you're the parent or person responsible for a child over 18, or if you're the main carer or parent of a person with a disability
Sexual orientation
Religion
Age
Disability
Race
Traveller community

We also actively oppose discrimination on the grounds of socio-economic disadvantage.

HOW TO APPLY?

Please apply through this LINK by 12pm on Monday, 10th November 2025.

Interviews will take place on Tuesday, November 11th.

If you would like to discuss the role, please contact us at eoghan@rethinkireland.ie

IT Officer - 2 Year Fixed Term Contract

Benefits

Job Description