Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Based in our Swords office, Howden Ireland are delighted to have a vacancy as an Customer service and sales advisor on a permanent basis for our Principal Personal lines book of business that will be an integral part of our wider Personal Lines team.

About the role:

Reporting to the Team Leader, the successful individual will primarily focus on managing policy renewals, ensuring client retention by providing tailored insurance solutions.

Additionally, they will identify and secure new business opportunities when available to expand the client base. This role requires strong relationship management, negotiation, and sales skills to optimise client portfolios and drive business growth.

Key Responsibilities:

Maintain and strengthen relationships with existing clients, ensuring their needs are met and fostering long-term loyalty.
Oversee the renewal process for personal lines insurance policies, including reviewing terms, negotiating renewals, and ensuring timely completion.
Provide exceptional service by addressing client inquiries, resolving issues promptly, and ensuring a high level of client satisfaction.
Ensure New Business/Renewal targets are achieved.
Implement Company’s Compliance and office procedures including New Business Development and Renewal Procedures document.
Ensure that you are up-to-date with market practice and product availability, giving feedback to Management in relation to market issues, including pricing, service levels and product development.
Where required, work with other teams within the Group to facilitate training, product development and to promote operational efficiencies.
Attend client visits with Management as required.
Adhere to Compliance as outlined in Handbook and Procedures Manual.

About You:

Extremely well organised with excellent time management skills.
Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.
Innovative and collaborative.
Flexible and results driven.
Willingness to progress within the team
Aptitude for learning involves specifically working towards an insurance qualification over a specified period of time, with APA Personal achieved within 12 months.
1-2 years previous experience in an administration role desirable.
Previous experience working in the Insurance Industry preferable but not essential.

About Howden Ireland:

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.

For more information, please visit About Us | Howden Ireland (howdengroup.com)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Sales & Customer Service Advisor

Job Description