Member Services Officer

Location:Dublin/Wicklow (available to work in any of our 8 offices)

Job Type:Full-time (33 hours per week)

Closing Date: 30th May 2026

Overview

Core Credit Union Ltd. is seeking a motivated and detail‑oriented Member Services Officer to support our members and contribute to the efficient operation of our offices. This role is ideal for someone who values community‑focused service, enjoys working with people and takes pride in delivering accurate and reliable support.

Key Responsibilities

Provide warm, professional and helpful service to members across all interactions
Support members with account queries, transactions and loan application processes
Process financial transactions accurately and maintain thorough, up‑to‑date records
Manage a range of administrative and clerical tasks to support daily branch operations
Contribute to community service and volunteer initiatives sponsored by the credit union

Required Qualifications and Skills

Minimum of 1 year of customer service experience, ideally within a financial institution
Strong communication and interpersonal skills
Excellent organisational skills and the ability to manage multiple tasks effectively
Proven ability to collaborate and work well within a team
Proficiency in Microsoft Office applications
High level of accuracy and strong attention to detail

Nice to Have

Knowledge of credit union products and services

What You’ll Gain

Opportunities for professional growth and development within a supportive team environment
The ability to contribute to meaningful community‑focused initiatives
Experience in a member‑driven organisation built on trust, service and local impact

Employee Benefits

Pension
Life Insurance Policy
Unlimited Online GP Visits
Cycle to Work Scheme
Tax Saver Commuter
Employee Assistance Programme
Professional Development Opportunities

Member Services Officer

Benefits

Job Description