Key Responsibilities:

Act as IT Lead within a large digital Transformation project consisting of ERP, EPOS and O365 Tenant Consolidation Workstreams
Develop, implement, and manage ITIL processes to ensure efficient and effective IT service management.
Oversee vendor relationships, ensuring optimal service delivery and value for business needs.
Drive operational excellence by continuously evaluating and improving processes, technologies, and vendor performance.
Enhance customer service by providing training to employees on software and hardware usage, troubleshooting issues, and offering technical support as needed.
Manage incident response and resolution, ensuring timely and effective handling of IT-related issues.
Collaborate with group-wide technology teams to contribute to the overall technology direction across Uniphar.
Liaise with architects to develop digital solutions that support and align with the divisional strategy.
Develop and monitor KPIs for operations, infrastructure, projects, and service delivery to measure performance and identify areas for efficiency.
Manage the overall IT budget and vendors, ensuring alignment with budget expectations.
Oversee IT projects from initiation to completion, ensuring timely delivery within budget.

Key Skills and Competencies:

Technical Expertise: Strong understanding of IT domains (ERP, EPOS, Infrastructure, Security, Architecture, application performance, etc.).
Leadership: Proven ability to lead and motivate cross-functional teams.
Problem-Solving: Excellent analytical and problem-solving skills, with the ability to resolve complex issues.
Communication: Strong verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
Stakeholder Management: Experience managing relationships with business stakeholders, vendors, and third-party providers.
ITIL Knowledge: Familiarity with ITIL practices, particularly Service Design, Service Transition, and Continual Service Improvement.
Project Management: Experience working in a program/project environment, with a focus on delivering IT solutions.

Qualifications and Experience:

Education:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Essential:

7+ years of experience in IT leadership or a similar role
Experience with ERP & EPOS technologies
Proven experience delivering IT solutions in a complex, cross-functional environment.
Strong knowledge of IT infrastructure, security, and architecture.
Experience working within an ITIL-aligned IT service management framework.
Excellent stakeholder management and communication skills.

Desirable:

ITIL Foundation Certification (or higher).
Experience in program/project management methodologies (e.g., PRINCE2, Agile).
Experience in the [industry/sector, e.g., Retail Pharmacies, pharmaceutical, logistics, etc.].

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

Head of IT - Retail Division

Job Description