Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, Fin, is the most advanced customer service AI agent on the market, and when paired with our Helpdesk becomes the complete Fin Suite for AI-enhanced support across the customer lifecycle. You’ll join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers.

This role is based in our Dublin, Ireland office.

What will I be doing?

Own the full sales cycle — prospecting, discovery, value-based demos, negotiation, and close —across our EMEA SMB customer base for deal sizes between 20k-250k ARR.
Generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing.
Lead incisive discovery to uncover business problems, quantify impact, and align stakeholders on an Fin value narrative.
Deliver compelling product demos and evaluations that showcase the Fin Suite, including our Fin AI agent, tailored to each customer’s goals and constraints.
Navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.
Forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity.
Influence the product roadmap by sharing structured market feedback and customer insights.
Champion Fin's values in every interaction with customers and teammates.

What skills do I need?

2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-250k ARR.
Consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution.
Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes.
Skilled at generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing.
Adept at running structured evaluations and managing commercial processes (pricing, redlines, security).
Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills.
Experience with MEDDPICC or similar sales methodologies
Rigorous deal inspection and a clear understanding of forecasting principles
Nice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem.

How will I be successful here?

Ramp quickly and build a high-quality pipeline aligned to territory priorities.
Deliver predictable, on-target performance with disciplined forecasting and stage progression.
Earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.
Be a great teammate — share learnings, collaborate generously, and raise the bar for our team and our customers.
Curiosity and a passion for learning and upskilling. Ai has changed the sales landscape.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Account Executive, Commercial

Benefits

Job Description