Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

The SME&C EMEA Communications Lead owns the end‑to‑end communications strategy and execution for the SME&C EMEA organisation.
The role partners closely with the SME&C EMEA Leadership Team, CVP Office, Business Management, HR, Marketing, and Corporate Communications to ensure clear, timely, and aligned communications that support business priorities, organisational change, and employee engagement across EMEA.

This role acts as a trusted advisor to senior leaders, shaping narratives, managing high‑impact moments, and ensuring consistent messaging across internal, leadership, and selected external‑facing channels.

Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes and build the intelligent cloud. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. As part of our transformation, one of our key areas of focus is the modernization of our sales motions.

Responsibilities

Strategic Communications & Narrative

Define and drive the EMEA SME&C communications strategy, aligned to business priorities, fiscal rhythms, and key moments (e.g., FY kick‑offs, Town Halls, leadership updates).
Shape and maintain a clear EMEA SME&C narrative, ensuring consistency of tone, messaging, and priorities across regions and segments.
Translate complex business priorities into clear, compelling communications for diverse EMEA audiences.

Leadership & Executive Communications

Serve as a trusted communications advisor to senior leaders across SME&C EMEA.
Develop executive‑level communications including leader updates, talking points, presentations, and written correspondence.
Support high‑impact leadership moments such as Town Halls, organisational changes, and major announcements.

Internal Communications & Engagement

Own internal communications channels and rhythms, including Town Halls, leadership cascades, and employee engagement moments.
Partner with HR, Business Management, and Leadership Teams to support change management, culture, and engagement initiatives.
Drive employee clarity, alignment, and energy across a highly diverse, geographically distributed EMEA organisation.

Cross‑Functional & Global Collaboration

Work closely with Corporate Communications, Marketing, and global communications partners to ensure alignment with global narratives and standards.
Contribute EMEA insights and feedback into global communications planning and optimisation.
Ensure consistency with Microsoft brand, messaging, and communications governance.

Qualifications

Required Qualifications

Bachelor’s Degree in Communications, Marketing, Business, Public Relations, or a related field.
Extensive experience in communications, integrated marketing, campaign planning, or related roles, or equivalent experience.
Demonstrated experience advising senior leaders and operating in complex, matrixed organisations.

Preferred Qualifications

Extensive experience in communications strategy, marketing strategy, business planning, or related disciplines.
Experience working across EMEA with an understanding of regional, cultural, and organisational complexity.
Strong executive presence, stakeholder management skills, and ability to operate with discretion and influence at senior levels.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

SME&C EMEA Communications Lead

Job Description