The Amazon Web Services (AWS) Data Center Learning Team is seeking a Data Center Learning Evaluation and Audit Manager to lead our efforts in assessing and enhancing the effectiveness of our comprehensive technical training programs. This role will be crucial in ensuring that our learning initiatives for data center technicians are delivering measurable results and driving operational excellence across our global infrastructure.

In this role, you'll spearhead the evaluation and auditing of our diverse training programs, ranging from instructor-led sessions to e-learning modules and on-the-job training. You'll implement robust evaluation methodologies, including Kirkpatrick's four-level model, to assess the impact of our learning initiatives on technician performance, operational efficiency, and overall data center effectiveness.

Key job responsibilities
- Design and implement comprehensive evaluation strategies using Kirkpatrick's four-level model and other relevant frameworks.
- Analyze training outcomes at multiple levels: reaction, learning, behavior, and results.
- Develop and administer surveys, interviews, and assessments to gather data on program effectiveness.
- Conduct thorough audits of existing training programs to assess their alignment with organizational goals and technician needs.
- Ensure compliance with relevant local regulations in learning program design and delivery.
- Analyze quantitative and qualitative data to measure the impact of learning initiatives on technician performance and data center operations.
- Prepare detailed reports and presentations on evaluation findings and audit results.
- Develop a scalable model to measure the effectiveness of training programs.
- Provide data-driven insights to support decision-making on program continuation, modification, or termination.
- Collaborate with designers, certification specialists, and subject matter experts to implement enhancements based on evaluation and audit results.
- Monitor industry trends and best practices in technical training and evaluation methodologies.
- Conduct regular audits of certification standards and programs.

A day in the life
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires, career development learning paths to grow our internal talent, and experiment with innovative technology and mechanisms to improve adult learning in the corporate environment.

Evaluation & Auditing Manager, Data center learning

Job Description