We are seeking an experienced IT Manager to lead our IT support team and oversee the organization’s desktop environments. The ideal candidate will be responsible for managing desktop support operations, ensuring timely and effective resolution of technical issues, optimizing desktop systems, and implementing best practices for desktop management. If you have a strong background in IT support and management, we would love to hear from you!

Key Responsibilities:

Manage and oversee the daily operations of the IT support team, ensuring high-quality service delivery.
Develop, implement, and maintain IT policies, procedures, and standards to ensure efficiency and security.
Coordinate IT support activities, including hardware and software deployments, upgrades, and troubleshooting.
Provide leadership and mentorship to support staff, fostering a collaborative and productive work environment.
Monitor team performance and support key metrics to measure service effectiveness and improvements.
Collaborate with other IT departments to ensure integrated support and seamless technology operations.
Manage inventory and procurement of desktop hardware and software, ensuring cost-effective solutions.
Stay current with emerging technologies and evaluate their potential for improving desktop operations.
Provide training and support to team members on new technologies and processes.

Qualifications:

Proven experience in a desktop support role with a management or supervisory background.
Strong knowledge of desktop operating systems (Windows, Mac OS) and applications (Microsoft Office, etc.).
Familiarity with network infrastructure, remote support tools, and IT security best practices.
Excellent leadership, communication, and interpersonal skills.
ITIL foundation certification or experience with IT service management frameworks
Strong problem-solving abilities and a customer-focused approach.

Preferred Skills:

Experience with project management methodologies.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage.

As part of a leading global analytics and digital solutions company, you can look forward to:

A competitive salary with a generous bonus, private healthcare, life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the Republic of Ireland.

IT Manager

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Job Description